Ukrainian national mobile operator Kyivstar announces when to expect the connection to be restored and that it is partially restored

Kyivstar specialists managed to partially restore fixed-line communication services as of 20:00 on 12 December.

Source: Iryna Lelichenko, the company's spokeswoman, reported to Ekonomichna Pravda

Quote: "The company's specialists are currently working to restore other services and will do everything they can to have this work completed during 13 December 2023.

The restoration of services may take place gradually, which we will report additionally," Kyivstar explained.

According to Lelichenko, all customers and corporate clients who were unable to use the company's services as a result of the hacker attack will receive compensation once the network is stabilised.

Reminder:

• A large-scale technical failure occurred in the Kyivstar network on the morning of 12 December.
• The Kyivstar mobile operator confirmed that a powerful hacker attack was the cause of the large-scale disruption on the morning of 12 December, but assured customers that their personal data was safe.
• Oleksandr Komarov, Director General of Kyivstar, said it was unclear when services would be up and running again.

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